If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving your order. Please include your order number and photos of the product and packaging. We will assess the issue and work with you to provide an appropriate resolution, which may include a replacement or refund.

Due to hygiene reasons, we are unable to accept returns or provide refunds for opened or used cosmetics where the product is not faulty, damaged, or incorrectly supplied.

Under the Australian Consumer Law (ACL), you are entitled to a repair, replacement, or refund where a product is faulty, damaged, unsafe, or does not match its description. Apsley Studio will always comply with these rights.

Change of Mind Returns

We do not accept returns or provide refunds for change-of-mind purchases, incorrect product selection, or products that are no longer wanted once an order has been shipped.

Return Process

Contact us at info@apsleystudio.com.au within 14 days.

Include your order number, reason for return, and photos where applicable.

We will provide instructions on how to return the item if a return is approved.

Refunds (if applicable) will be processed via the original payment method within 7 business days after receiving and assessing the returned item.

Customers are responsible for return shipping costs unless the product was damaged, faulty, or incorrectly supplied.