PRIVACY POLICY
Apsley Studio ("we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies when you visit our website, create an account, place an order, contact us, subscribe to communications, or interact with our services.
Information We Collect
We may collect personal information from you, including:
Name, email address, phone number, and postal address
Account information if you create an account with us
Payment information (processed securely through third-party payment providers)
Order history and preferences
Information you provide when contacting us or communicating with us
Information collected through website interactions, including cookies and analytics data
We only collect information that is reasonably necessary to provide our products, services, and customer experience.
How We Use Your Information
We use your personal information to:
Process, manage, and fulfil your orders
Deliver products and provide customer support
Communicate with you about your orders, account, or enquiries
Improve our products, services, website, and customer experience
Personalise your experience with Apsley Studio
Send marketing communications, offers, or updates where you have opted in
Maintain website security and prevent fraudulent activity
Comply with legal and regulatory obligations
Payment Information
Payments made through our website are processed securely by third-party payment providers.
Apsley Studio does not store complete payment card details. Payment information is handled directly by secure payment providers in accordance with their own privacy policies and security standards.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers where necessary to provide our services, including:
Payment processors for secure payment processing
Couriers and delivery providers to fulfil and deliver orders
Website, hosting, and technology providers that support our online services
Service providers that assist with business operations
We may also disclose your information where required or permitted by law, including to legal authorities or regulatory bodies.
Storage and Security of Your Information
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.
Your information may be stored using secure third-party platforms and service providers. Some providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled appropriately and in accordance with applicable privacy laws.
While we take reasonable precautions, no online service can guarantee complete security of information transmitted over the internet.
Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and request corrections if your information is inaccurate, incomplete, or out of date.
You may also request that we delete your personal information where permitted by law.
To exercise these rights, please contact us at:
Marketing Communications
We may send marketing communications, including updates, promotions, and product information, where you have provided consent.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us remember preferences, understand website traffic, analyse website performance, and improve our services.
You can choose to disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.
Privacy Complaints
If you believe we have mishandled your personal information or have concerns about how we manage your privacy, please contact us at:
We will investigate your concern and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or legal requirements.
The latest version of this Privacy Policy will always be available on our website.